F A Qs

GENERAL

Are you able to give a quote based on a phone call description?


No, unfortunately it's impossible to give any quotes based on a description. We need to have technical data/artwork to be able to work out quotes.




How do I get a quote?


You will need to send us your laser-ready vector files and full job specifications using our QUOTE FORM. On this page, details the information that we will require to be able to work out a quote for your project.




How do you work out quotes?


We need to estimate how long it will take to complete the job from start to finish.

  • Do we need to work on your artwork to it laser-ready?
  • If supplying your own material – do we will need to test it first?
  • Do we need to create a jig to process your job?
  • How much material is required to finish the job?
  • How long will the cutting, engraving or sublimation process take?
  • How many units are needed?
  • Is postage required?

As you can see, we need a lot of information to be able to work out a quote.




What’s the maximum size you can laser cut/engrave?


Our laser bed size is 600 x 300mm (24 x 12").

The maximum material size we can fit into the machine is 600x 300mm.

For objects to be placed into the machine, the maximum workpiece height is 157 mm.




Can I supply my own materials?


Yes, of course. Many clients send us their materials and objects to be laser cut, engraved or marked.

Although, please note not all materials are laser friendly. Therefore, we will need to know what it is made from and we will require the data sheets for the material to establish whether it's laserable and not toxic.

If we've not used the material before, we will need to test it in the machine to get the correct settings for cutting, engraving or marking. Therefore, we will require additional material to test on.




Are there any materials you can't put in the laser?


Yes. We cannot use ANY PVC (PolyVinyl Chloride) materials, or materials containing PVC. This material emits toxic fumes and not only will it ruin our machine, it's dangerous for us too.

This material also includes vinyl and we will not put it into our machine – however, we do have a separate vinyl cutter specifically for this material.




Do you hold any materials in stock?


We stock some sheet materials, such as laserply wood and acrylics.

We also keep a certain vinyl colours in stock.

It's impossible for us to hold every material available to us, and as each project is unique, we will probably have to order in the material(s) needed.

If we don't have the material, we can easily order it in from our suppliers which, providing it's in stock, can be delivered to us the next working day.

Depending on the material, it may need to be a special order. If so, an extra charge will be factored into the material charge on the quotation.




I'd like to actually speak to someone, face to face, about my project, is that possible?


Of course, we'd love to speak to you about your project. Please contact us to arrange an appointment for you to come to us to discuss your project. We do not accept anyone to the office without a pre-arranged appointment.




Can I hire the laser machine to do the job myself?


Unfortunately, no. We don't offer our machine for hire. The machine can only be operated by our staff.




Can I stay in the studio whilst my job is being processed?


No, we can't allow you to stay. We most certainly will have other jobs to process and yours will be placed in a job queue which can take up to 7 days to process.

You can drop off materials and collect the finished project at a pre-arranged time.




How do I set up my files to be laser-ready?


We will need your files to be set up as vector files. Please see our Laser Cutting Artwork and Laser Engraving Artwork guidelines for detailed information on how to get your files laser-ready.




Can I just turn up to your office, or do I need to book an appointment?


Whether you're dropping off materials, collecting your completed project or wanting to discuss your project, you will need to make an appointment to come to the office.

Unfortunately, we cannot accept anyone who just turns up at the door and you will be turned away.




Can I get a sample of my project made first?


Yes of course you can. We can make a sample of your project first before the full production goes ahead. We will need to charge for this as we still need to go through the process of producing the sample. We can quote for this, but it may fall into our Minimum Order Price.




Do you have a minimum order in place?


Yes we do. Our minimum order is £45.00 + material + shipping.




I don't have any artwork files can you give me a rough quote?


If you don't have any vector files yet and want to get a rough idea on how much your project is going to cost, we can give you a rough estimate based on the following information.

We will need from you:

If laser cutting:

  • a sketch of all the parts needed to be laser cut, including dimensions, in mm, of each part.
  • a sketch, photo or image to show how the finished product will look.
  • quantity of each part or units
  • the material type and thickness
  • the material sheet size (if providing your own)

If engraving or marking an object:

  • a photo of the object to be engraved
  • the dimensions of the object
  • a sketch or image of the engraving
  • quantity of objects
  • the material of the object

Estimates produced from non-vector data are guidelines only and are subject to change once we receive the final vector artwork. We reserve the right to alter estimates and quotes at any time.




Do you work with and ship to overseas clients?


Unfortunately we do not work with or ship to overseas clients. Customs clearances and other formalities make it difficult for us to ship overseas.




Do you provide fulfilment services?


Yes we do. There are a number of our clients who need this service and we can quote on assembly and fulfilment services as required.




Can you do large orders?


Yes we can. We are lucky to be able to facilitate large quantity orders.




What form of payment do you accept?


Our preferred method of payment is via Bank Transfer. We also accept all major credit/debit cards which can be used via a secure link we send to you.




How long does it take to fulfil an order?


Our average turnaround time is 5-7 working days – depending on the job in hand. Obviously larger projects will take longer and smaller projects may take less.




I need my project done in a rush, is this something you can do?


It depends on what jobs we already have in the workshop.

We can offer a 24hr and 48hr service, which is charged at a premium rate as we will need to place our current work on hold to process your order.

If you need your project done in short notice, please state this on the QUOTE FORM.





LASER CUTTING

Are there any materials you can't put in the laser?


Yes. We cannot use ANY PVC (PolyVinyl Chloride) materials, or materials containing PVC. This material emits toxic fumes and not only will it ruin our machine, it's dangerous for us too.

This material also includes vinyl and we will not put it into our machine – however, we do have a separate vinyl cutter specifically for this material.




Can you cut metals?


No, unfortunately our CO2 laser CANNOT cut metals at all.

We can laser mark metals and coated metals.

You can supply the metal for us to laser mark or we can arrange for pre-cut metals to be ordered from our supplier.




What is the maximum size of the cutting area?


Our laser bed is 600 x 300mm (24 x 12") which is the maximum cutting area we can accommodate at this time.




What is the maximum thickness you can laser cut?


The maximum material thickness we can cut depends on the material used.

Typically, the maximum the laser can cut is approx. 10mm.

The laser is more comfortable at a cutting thickness of 7-8mm.





LASER ENGRAVING

Are there any materials you can't put in the laser?


Yes. We cannot use any PVC (PolyVinyl Chloride) materials, or materials containing PVC. This material emits toxic fumes and not only will it ruin our machine, it's dangerous for us too.

This material also includes vinyl and we will not put it into our machine – however, we do have a separate vinyl cutter specifically for this material.




What is the maximum size you can laser engrave?


Maximum sheet engraving area: 600 x 300mm (24 x 12").

Maximum product size: 600 x 300 x 132mm.




Can you laser engrave metals?


No, we can't laser engrave metals.

We do Laser Mark metals and coated metals - please see our Laser Marking Service for more information.





GIFT PERSONALISATION

Can we purchase our own gifts to be personalised?


Absolutely! Yes, please do purchase your gift and let us do the personalisation for it.




Do you provide gifts to be engraved?


We don't actually provide gifts to be engraved.

However, our sister company The Little Gift Cabin may have something for you – please check out the website as we have many personalised gifts for any occasion.




Do you create the artwork or do we have to provide it?


If it's text like Happy Birthday; a small message or similar, we will create the artwork for you.

If you wanted something more complicated, like a logo or graphic we ask that you create it and provide it for us to use.




Can you personalise a gift with logos, for example football logos?


No, unfortunately due to copyright laws, we are unable to engrave ANY copyrighted logos, images or graphics.





ASHFORD LASERS
Quick Links

Laser Engraving, Cutting & Marking Services

Email: info@ashfordlasers.co.uk

Phone: 07792-084-344

Office Hours:

Mon - Fri : 9:30am to 5pm

Address - 10 Deyley Way, Ashford, Kent TN23 5HX England

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